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Returns & Cancellation

Cancellation, withdrawal, and return conditions for international online orders under UK consumer law.

Last updated: 13 Haziran 2026

  • Distance sales agreement
  • Pre-contract information
  • Returns & cancellation
  • Privacy & GDPR notice
  • Cookie policy

1. Before payment

Before completing payment on Stripe Checkout, you may close the page — no order is created until payment succeeds.

2. Right to cancel (14 days)

You have 14 days from receiving the goods to cancel without giving a reason. Send written notice via email or our Contact page.

3. Return procedure

Return goods unused, undamaged, and in resalable condition with accessories where applicable. Return instructions are sent by email after your cancellation notice.

4. Refunds

Approved refunds are returned via the original payment method through Stripe within the statutory period (generally 14 days). International return shipping costs may differ from domestic returns; details are provided when you initiate a return.

5. Faulty or incomplete delivery

If goods are faulty or incomplete, contact us via Contact. Your statutory remedies apply.

6. Related documents

Read together with our Pre-contract information and Terms of sale.

Other legal documents

  • Distance sales agreement
  • Pre-contract information
  • Privacy & GDPR notice
  • Cookie policy
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HANDSHAKE.MRKT

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International sales by HANDSHAKE TRADING LTD under UK consumer protection law.