Legal information
Returns & Cancellation
Cancellation, withdrawal, and return conditions for international online orders under UK consumer law.
Last updated: 13 Haziran 2026
1. Before payment
Before completing payment on Stripe Checkout, you may close the page — no order is created until payment succeeds.
2. Right to cancel (14 days)
You have 14 days from receiving the goods to cancel without giving a reason. Send written notice via email or our Contact page.
3. Return procedure
Return goods unused, undamaged, and in resalable condition with accessories where applicable. Return instructions are sent by email after your cancellation notice.
4. Refunds
Approved refunds are returned via the original payment method through Stripe within the statutory period (generally 14 days). International return shipping costs may differ from domestic returns; details are provided when you initiate a return.
5. Faulty or incomplete delivery
If goods are faulty or incomplete, contact us via Contact. Your statutory remedies apply.
6. Related documents
Read together with our Pre-contract information and Terms of sale.